VPS1Euro Dashboard Wiki

Complete client guide: infrastructure, services, account and support.

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Guide: incident response

Pragmatic sequence when a service is unavailable.

5-minute triage

Steps

  1. Check VPS state in Overview.
  2. Check saturation in Monitoring.
  3. Review recent Firewall changes.
  4. Check WebGate or IP routing depending on impact.

Examples

  • Example: if CPU is pinned at 100%, stabilize load before changing network rules.

Corrective actions

Key points

  • Restart app service, then VPS if needed.
  • Rollback to stable snapshot on software regression.
  • Shift traffic through load balancing when one backend fails.

Support escalation

Steps

  1. Open support ticket with complete technical context.
  2. Provide VPS name, exact timestamp, attempted action and result.
  3. Attach relevant logs and screenshots.